The company and the union have been negotiating for a new contract since March 2013. Federal mediators have been involved during the past several months.
Whalen said union members are upset at FirstEnergy demands such as that they use their own "vehicles on their own time" to reach construction and maintenance worksites, and, because the utility is at "an all-time low staffing level," each worker is being forced to respond to emergency calls far more often than was normal a few years ago.

...the utility has plans to continue providing electrical power to its 382,000 customers in Potomac Edison’s Maryland and West Virginia territory “no matter what happens,” company spokesman Todd Meyers said.

“We’ll keep the lights on for our customers,” he said.

Any time there is a bill inquiry on the account more than one occasion we do send out to verify a check reading..."

Converting from bimonthly to monthly meter reading in the territory of both FirstEnergy operating companies in West Virginia will require a transition period that allows FirstEnergy time to procure additional  equipment, hire and train new meter readers and make any necessary changes to its billing platform. Therefore, the Commission will require that FirstEnergy implement monthly meter reading as quickly as possible, and no later than July 1, 2015. The Commission will monitor the transition as part of the adjustment to its metrics discussed below. The Commission will be watching for continued improvement and consistent performance. The handling of current annual read customers will also be discussed in the relevant section below. FirstEnergy should file amendments to the tariffs of each West Virginia operating company that provide for monthly meter reading and billing for residential customers. Finally, FirstEnergy may request to amend its filings in the pending general rate proceeding and provide evidence of the reasonable increase in the estimated cost of service.

Added messaging informing customer as to payment options when an actual bill is received (after multiple estimates) if the bill is > 25% than the customer's prior year bill informing customers of some payment options at receipt of the bill reducing dissatisfaction with catch-up bills.

FirstEnergy lost two large power plants during January's arctic-like weather -- the 2,490-megawatt coal-burning Bruce Mansfield plant in Shippingport, Pennsylvania, and right next door, one of its 900-megawatt nuclear reactors at its Beaver Valley power plant.

And then the company found it could not buy natural gas for its 545-megawatt gas turbine plant in Lorain. The shutdowns and inability to buy gas forced the company to buy power on the regional grid -- just as wholesale market prices soared.

Power purchases during the 10 days of sub-zero January weather knocked down earnings by 13 cents per share, Leila Vespoli, chief legal officer and executive vice president of markets, told financial analysts during a public teleconference Tuesday and now available on the company's website.

She said power purchases over the entire quarter reduced earnings by a total of 23 cents per share.

Then extra charges levied by PJM Interconnection, the manager of the grid in Ohio and 12 other states, nicked another 10 cents per share out of gross profits, she said, though the company is planning on recovering about half of that from commercial and industrial customers.

Higher prices exasperated the earnings impact of our power purchases.

...recovery of costs associated with storm repairs from the 2012 Derecho and Hurricane Sandy, along with operating costs at power stations, including new environmental control equipment. In addition, the rate request includes hiring 50 new company employees to help enhance service reliability.

Currently, the monthly bill for a typical residential customer using 1,000 kilowatt-hours is about $92.62. If the proposed rate increase, including the cost of the new tree trimming program, is granted, the monthly bill would be about $106.79.

Mon Power and Potomac Edison have not filed for an increase in base rates for nearly five years. The companies’ last major rate changes were a decrease in fuel-related rates of 5 percent on Jan. 1, 2013, and a rate reduction of 1.5 percent in October 2013 due to the Harrison acquisition.
Even with the full proposed increase and tree trimming surcharge, Mon Power and Potomac Edison residential rates would be 10 percent lower than the national average residential rates.

To help customers manage their bills, Mon Power and Potomac Edison offer an average payment plan, special payment plans, and access to energy assistance programs.

“The filing will help ensure continued safe and reliable electric generation for our customers,” said Holly Kauffman, president of FirstEnergy’s West Virginia Operations. “On the utility side of our operations, the new employees will include linemen, engineers, supervisors and other personnel to help make the service we provide our customers even better and meet anticipated business growth in our state.”